1. Agreement to Terms

Welcome to MineXHost. These Terms of Service ("Terms") govern your access to and use of our Minecraft server hosting services, website, control panel, and related services (collectively, the "Services"). By creating an account, placing an order, or using our Services, you agree to be bound by these Terms.

If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Important: If you do not agree with these Terms, you must not use our Services. We reserve the right to modify these Terms at any time. Continued use of our Services after changes constitutes acceptance of the modified Terms.

2. Description of Services

MineXHost provides Minecraft server hosting services including:

Virtual Minecraft game servers with allocated RAM, CPU, and storage resources
Web-based control panel for server management (Pterodactyl Panel)
DDoS protection and network security
Automated backup services
Technical support via ticket system and Discord (see About page for hours)
One-click modpack and plugin installation

Service specifications, including hardware allocations and features, are described on our website and may be updated periodically.

3. Account Registration

3.1 Eligibility

You must be at least 13 years of age to use our Services. If you are under 18, you must have permission from a parent or legal guardian who agrees to be bound by these Terms on your behalf. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13.

3.2 Account Responsibilities

When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain the security and confidentiality of your account credentials
Immediately notify us of any unauthorized access or security breach
Accept responsibility for all activities under your account
Not share, transfer, or sell your account to third parties

4. Payment Terms

4.1 Pricing and Billing

Service prices are displayed in US Dollars (USD) and are billed on the cycle selected at checkout (monthly, quarterly, or annually). Prices are subject to change with 30 days notice for existing customers.

4.2 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and cryptocurrency payments (Bitcoin, Ethereum). All payments are processed securely through third-party payment processors.

4.3 Automatic Renewal

Services automatically renew at the end of each billing cycle unless cancelled. You may cancel auto-renewal at any time through your client portal. No refunds are provided for partial billing periods after the initial 3-day period.

4.4 Late Payment

Services may be suspended if payment is not received within 3 days of the due date. Accounts with invoices unpaid for more than 14 days may be terminated, and all data may be permanently deleted.

4.5 Refunds

Refunds are only provided in accordance with our Refund Policy. New customers may request a full refund within 72 hours of their first purchase.

4.6 Chargebacks and Payment Disputes

Initiating a payment dispute or chargeback may result in immediate account suspension. Fraudulent disputes will be forwarded to collections and may result in permanent account termination. Please use our refund system instead of filing chargebacks—we offer a 72-hour automatic refund policy for new customers.

5. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited:

5.1 Prohibited Content

Hosting, distributing, or linking to illegal content
Content that infringes intellectual property rights (pirated games, software, media)
Malware, viruses, or malicious code distribution
Phishing, scamming, or fraudulent activities
Content promoting violence, hate speech, or discrimination
Child sexual abuse material (CSAM) - will result in immediate termination and law enforcement notification

5.2 Prohibited Activities

Attempting to gain unauthorized access to other systems or accounts
Launching DDoS attacks or participating in botnets
Port scanning or network reconnaissance of other systems
Cryptocurrency mining (unless using a plan that explicitly permits it)
Running unrelated or resource-intensive non-Minecraft services (e.g., websites, databases, proxies, game servers other than Minecraft) without written permission
Reselling services without written permission
Excessive resource usage that impacts other customers
Circumventing resource limits or security measures

Warning: Violation of this Acceptable Use Policy may result in immediate service suspension or termination without refund. Illegal activities will be reported to appropriate authorities.

6. Resource Usage and Fair Use

Our services are designed for Minecraft server hosting. While we allocate dedicated resources (RAM, storage), CPU resources may be shared. Excessive or abusive CPU usage that degrades performance for other customers may result in throttling or service review.

Minecraft server types with known high resource consumption (e.g., heavily modded servers, large player counts) should select appropriately sized plans. We reserve the right to require upgrades for servers consistently exceeding their plan's intended capacity.

7. Data and Backups

7.1 Your Data

You retain ownership of all data you upload to or create on our Services. You grant us a limited license to store, process, and transmit your data solely for the purpose of providing our Services.

7.2 Backups

We provide automated backup services as described in your plan. However, backups are provided as a convenience and not guaranteed. You are ultimately responsible for maintaining your own backups of critical data. We recommend downloading regular local copies of your server files.

7.3 Data Retention

Upon service cancellation or termination, your data will be retained for 7 days before permanent deletion. After this period, data recovery is not possible.

Important: Backups are not retained after account termination. Once deleted, data cannot be recovered under any circumstances. Always maintain your own local backups.

8. Service Level and Uptime

We strive for 99.9% service availability but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible. We are not liable for downtime caused by:

Scheduled maintenance
DDoS attacks or other security incidents
Force majeure events
Issues with your server configuration or third-party software
Network issues outside our control

8.1 DDoS Protection

We provide DDoS mitigation services to protect your server. However, we are not liable for performance degradation or temporary interruptions caused by automated DDoS mitigation systems. False positives may occasionally occur during attack mitigation.

8.2 Abuse Investigations

We reserve the right to temporarily suspend services while investigating abuse reports or security incidents. Such suspensions are precautionary and do not constitute a determination of wrongdoing.

9. Intellectual Property

MineXHost branding, website design, and proprietary tools are owned by MineXHost and protected by intellectual property laws. Minecraft is a trademark of Mojang Studios/Microsoft. We are not affiliated with or endorsed by Mojang or Microsoft.

You may not use our trademarks without written permission. Third-party content (mods, plugins, resource packs) hosted on your server remains the property of their respective creators.

10. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claim shall not exceed the amount you paid for services in the 12 months preceding the claim
We are not liable for indirect, incidental, special, consequential, or punitive damages
We are not liable for loss of data, revenue, profits, or business opportunities
Services are provided "as is" without warranties of any kind, express or implied

Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability shall be limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless MineXHost, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

Your use of our Services
Your violation of these Terms
Your violation of any third-party rights
Content you host or distribute through our Services

12. Termination

12.1 Termination by You

You may cancel your services at any time through the client portal. Cancellation requests submitted before the next billing date will prevent automatic renewal.

12.2 Termination by Us

We may suspend or terminate your account immediately if:

You violate these Terms or the Acceptable Use Policy
Your payment method fails and invoices remain unpaid
We receive valid legal orders or abuse complaints
We determine your use poses a risk to our infrastructure or other customers

12.3 Effect of Termination

Upon termination, your access to services will be revoked and data may be deleted according to our retention policy. Sections of these Terms that should survive termination (liability, indemnification, etc.) will remain in effect.

13. Dispute Resolution and Governing Law

13.1 Informal Resolution

Contact our support team first. Most issues can be resolved through direct communication within 30 days.

13.2 Governing Law

These Terms are governed by:

For US Residents: The laws of the State of Pennsylvania, United States, without regard to conflict of law principles.
For Canadian Residents: The laws of the Province of Ontario, Canada, and applicable federal laws of Canada.
For EU/EEA/UK Residents: The laws of your country of residence, with the application of mandatory consumer protection laws.

13.3 Jurisdiction

Any legal proceedings will be conducted in:

For US Residents: The state or federal courts located in Pennsylvania.
For Canadian Residents: The courts of the Province of Ontario, Canada.
For EU/EEA/UK Residents: The courts of your country of residence, or you may choose the courts of Pennsylvania, USA.

13.4 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable local law. If you are a consumer in the EU/EEA/UK, you benefit from mandatory provisions of consumer protection laws in your country of residence.

14. Support Limitations

Support is limited to issues directly related to the hosting service. We do not provide:

Gameplay support or server administration
Mod/plugin debugging or development
Custom configuration services (unless purchased separately)
Support for third-party software issues

Our support team is available to assist with hosting-related issues such as server connectivity, billing questions, and control panel functionality.

15. General Provisions

Entire Agreement: These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and MineXHost.
Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
Waiver: Our failure to enforce any right or provision does not constitute a waiver.
Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.
Notices: We may send notices via email to your registered address or through the client portal.

16. Contact Information

For questions about these Terms of Service, please contact us:

Support Portal: Submit a Ticket
Discord: discord.gg/SmxzngJ32v
Email: [email protected]